Archive for February, 2010

Coming Out of the Woods

Friday, February 19th, 2010

The sporting media is at the ready for the Tiger Woods press conference tomorrow.

Tiger will obviously have a prepared statement, although I do hope he speaks from the heart and not a sheet of paper. The public will appreciate an honest and genuine Woods as opposed to a commercially sensitive scripted robot Woods.

Honestly, I really expect Tiger to present himself well and win back some fans or at least start the healing process.

Some PR experts are slamming Tiger’s management group for not allowing questions, but if you think about it, a Q&A would create a circus. Tiger has a message he wants to get out and the best way to control that message is to stop at questions.

The only messages you will read in the newspapers the next day are Tiger’s statements about his remorse and his comeback to golf as opposed to what club Elin was hitting his car with.

From Tiger’s point of view, the whole world now knows his story. He regards the complexities of this story to be private / part of his personal life. The only thing left to do is apologise, rebuild and move on.

As a fan of Tiger, I’m not interested in the gritty details of his scandal, I’m interested in what he’s doing to make amends, to be a better person. I want him to hold himself accountable, acknowledge he let down a lot of people including the sponsors who supported him. And I want to see genuine humility and an effort through action to rebuild the trust with the public.

That’s just me. The media on the other hand, they have a million questions they want answers for. Time will tell if they get those answers.

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Listen First, Speak Second

Wednesday, February 17th, 2010
Listen First, Speak Second
It’s amazing how many sales people rush into their sales pitch expecting to deliver what they think the other person wants to hear. When in reality, simply sitting back and listening first gives you the ultimate upper hand.
I see this all the time in business. Because sales meetings can be nerve racking, most salespeople will jump straight into talking about their product or service because it makes them feel comfortable. Problem is, you’ve assumed what the other person wants hear and you’re probably way off the mark.
It’s a bit like the telephone sales rep that calls you with a long sales pitch and THEN asks you about your personal needs. You lost me at hello.
I know this advice sounds so obvious but you would be surprised at how many people make this mistake, particularly in athlete management.
If I meet with a client who wants representation, I can assume they want me to get them endorsements. Alternatively I can simply ask them want they want from me. Sometimes the answer back is not so obvious. I then tailor my discussion to their feedback. Suddenly I’m different to every other manager they have met with.
The only way to get someone to understand you is to understand them first.It’s amazing how many sales people rush into their sales pitch expecting to deliver what they think the other person wants to hear. When in reality, simply sitting back and listening first gives you the ultimate upper hand.

It’s amazing how many sales people rush into their sales pitch expecting to deliver what they think the other person wants to hear. When in reality, simply sitting back and listening first gives you the ultimate upper hand.

I see this all the time in business.

Because sales meetings can be nerve racking, most salespeople will jump straight into talking about their product or service because it makes them feel comfortable. Problem is, they’ve assumed what the other person wants hear and they’re probably way off the mark.

It’s a bit like the telephone sales rep that calls you with a long sales pitch and THEN asks you about your personal needs. They lost you at hello, right?

I know this advice sounds so obvious but you would be surprised at how many people make this mistake, particularly in athlete management.

If I meet with a client who wants representation, I can assume they want me to get them endorsements. Alternatively I can simply ask them want they want from me. Sometimes the answer back is not so obvious. I then tailor my discussion to their feedback. Suddenly I’m different to every other manager they have met with.

The only way to get someone to understand you is to understand them first.


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Crossroads

Monday, February 15th, 2010
“A lot of people think I’m cocky, and I think cocky can be cute. Being arrogant is totally different. I’ve learned that now. If cocky is when, before someone throws you a pitch, you think you’re gonna hit it, then yeah, I’m cocky. Arrogance is talking about it in the dugout all day.” – John Mayer

Mayer should heed his own advice. Because “talking about it in the dugout” is exactly what has caused the singer his latest media crisis; an explosive tell all interview courtesy of Playboy magazine. http://news.ninemsn.com.au/entertainment/1011527/myer-apologises-breaks-down-on-stage
Mayer’s interview is filled with explosive quotes for the tabloids but the real question is why on earth was Mayer in talks with Playboy in the first place?
Everyone knows Mayer has a history of kiss and tell. Sitting down with Playboy magazine was always going to lead to trouble.
Ok I get it. Mayer has an album to promote. His record agency appoint a PR firm (external or internal) to put the bait out – John is available to talk about his new album, who’s interested? Playboy put their hand up. The rest is history.
When a PR company go all out in the pursuit of publicity they go for quantity not necessarily quality. You see, PR agencies are judged by how many times a logo appears or a word is mentioned. It’s hard to knock back media requests when publicity alone is the goal.
This can lead to some dangerous traps for celebrities. It gives certain media access to your client, media you otherwise would never consider.
It’s difficult to avoid such PR plans by sponsors, so you’ve got to rely on solid media training for your client.
If was preparing John Mayer for an interview with Playboy I would have said “Now John, the magazine is likely to bring up A, B, C. Ideally they want you to talk about X, Y, Z. What I want you to do is stick with 1, 2, 3. If you can’t do that, then I’ll kick your ass. Got it?”
You can’t always hide from sections of the media, one day you’ll come face to face so it’s best to be prepared.

“A lot of people think I’m cocky, and I think cocky can be cute. Being arrogant is totally different. I’ve learned that now. If cocky is when, before someone throws you a pitch, you think you’re gonna hit it, then yeah, I’m cocky. Arrogance is talking about it in the dugout all day.” – John Mayer

Mayer should heed his own advice. Because “talking about it in the dugout” is exactly what has caused the singer his latest media crisis; an explosive tell all interview courtesy of Playboy magazine.

Mayer’s interview is filled with explosive quotes for the tabloids but the real question is why on earth was Mayer in talks with Playboy in the first place?

Everyone knows Mayer has a history of kiss and tell. Sitting down with Playboy magazine was always going to lead to trouble.

Ok I get it. Mayer has an album to promote. His record agency appoint a PR firm (external or internal) to put the bait out – John is available to talk about his new album, who’s interested? Playboy put their hand up. The rest is history.

When a PR company go all out in the pursuit of publicity they go for quantity not necessarily quality. You see, PR agencies are judged by how many times a logo appears or a word is mentioned. It’s hard to knock back media requests when publicity alone is the goal.

As a manager, this can lead to some dangerous traps for your celebrity clients. It gives certain people or publications access to your client, media you would otherwise never consider.

It’s difficult to avoid these situations, so you’ve got to rely on solid media training for your client.

If was preparing John Mayer for an interview with Playboy I would have said “Now John, the magazine is likely to bring up A, B, C. I don’t want you talking about A, B, C. I want you to stick with X, Y, Z. If you can’t do that, then I’ll kick your ass. Got it?”

You can’t always hide from sections of the media, one day you’ll come face to face so it’s best to be prepared.

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Posted in Client Relationship, Communication, Media, Sponsorship, Strategy | No Comments »

Wiki-fied

Thursday, February 4th, 2010
I’m surprised with this week’s attack on celebrity agent Max Markson over his attempt to edit a client’s profile on Wikipedia.
“I changed and deleted a lot of things that I didn’t like, being the good spin doctor and manager that I am,” Markson said.
The attacks have come from people who don’t have wiki profiles, who don’t understand what it’s like to have an online profile edited and maintained by strangers. Imagine that for a second. I’m betting these people would be on wiki editing their profiles quicker than you can type QWERTY.
It’s easy to criticise Markson, but I’m pretty sure you’d want him to do the same if he was your manager.
I’ve long monitored the wiki profiles of my clients. As a manager, I can’t always control what the newspapers or magazines say, but I can control wiki so of course I’m going to use that to my client’s advantage.
C’mon you do the same.
http://www.dailytelegraph.com.au/entertainment/sydney-confidential/the-internets-in-a-spin-over-naomi-robson/story-e6frewz0-1225826502872

I’m surprised with this week’s attack on celebrity agent Max Markson over his attempt to edit a client’s profile on Wikipedia.

“I changed and deleted a lot of things that I didn’t like, being the good spin doctor and manager that I am,” Markson said.

The attacks have come from people who don’t have wiki profiles, who don’t understand what it’s like to have an online profile edited and maintained by strangers. Imagine that for a second. I’m betting these people would be on wiki editing their profiles quicker than you can type QWERTY.

It’s easy to criticise Markson, but I’m pretty sure you’d want him to do the same if he was your manager.

I’ve long monitored the wiki profiles of my clients. As a manager, I can’t always control what the newspapers or magazines say, but I can control Wiki so of course I’m going to use that to my client’s advantage.

That aside, Markson is laughing right now. All this free PR for his clients online web-based program, The Naomi Show – LoveLife, before it launches. Brilliant.

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Posted in Client Relationship, Communication, Media, Strategy | 3 Comments »