Archive for the ‘Client Relationship’ Category

Manage But Don’t Forget to Teach

Tuesday, April 28th, 2009

Some athlete managers do everything for their clients. They pay their bills, they insure their car, they book their holidays, they fill out complex forms, they might even pick up their dry cleaning or run other errands. This type of management style is great except what you’re doing is depriving your client of important life skills.

Yes, athlete managers need to take the reins on different aspects of management but not at the expense of leaving your client without the knowledge or expertise to navigate life by themselves.

It amazes me how many athletes don’t know how to do simple tasks such as booking their own flights online. Everyday jobs are lost on some athletes simply because they have always had someone else do it for them.

You are expected to manage everything that is sponsorship or media driven but often athletes will rely on their managers for totally unrelated personal jobs. And it’s not their fault, it’s just that no one has ever taught them these skills. As a manager, it’s your duty to educate your clients. Athletes really appreciate this, in fact they take ownership and feel empowered to manage themselves better.

Ultimately your job is to build your athlete’s brand and align them with great sponsors, and this will be much easier with a client who is domlife-esticated.

What Do Athletes Really Want?

Wednesday, April 22nd, 2009

In a perfect world for athlete managers, every professional sportsperson would have the hunger and drive to blitz the commercial world just as they have the same hunger and drive to succeed on-field.

But unfortunately we don’t live in a perfect world. Not every athlete wants to build their public profile and do the work that is required to earn massive money from endorsements, appearances and media deals.

The main focus of an athlete manager’s job is to make their client money. After all that’s how managers make their money. So when a manager has an athlete that doesn’t have the same commercial drive it can be incredibly frustrating.

Before you sign an athlete it’s important to ask them what they think you’re job is. If they think your job is to earn them as much money as possible and they are willing to work really hard for the endorsement dollars, then great, you are both on the same page. You can confidently chase opportunities knowing your athlete will go to work.

However if they don’t care much for the spotlight, aren’t willing to go over and beyond for sponsors, network themselves, or simply have an attitude of wanting to earn money but don’t really want to put in the work required, then you have a problem.

It’s important to ask an athlete the big questions up front. Know exactly what your role is with every client you represent. You will not only save yourself a lot of time and heartache, but you can really concentrate on rewarding those clients who have the hunger to succeed commercially.

Small Talk

Wednesday, March 25th, 2009

What do you do when you meet someone for the first time? You quickly try and establish common ground right? Salespeople call this small talk.

Small talk eases the salesperson into the conversation and helps them make a connection with the person their trying to sell to which assists in developing rapport. A sales pitch won’t have the same punch without first establishing trust and rapport. Sometimes finding common ground is really easy, and you hit things off immediately. Other times it can be awkward, particular if the two people don’t share any interests, aren’t reading the same news or don’t share the same values.

So as salesperson, wouldn’t it be great if before you met a potential client, you knew a few things about that person? What if you knew their interests, passions, or what they’ve been up to lately? Wouldn’t this give you a huge advantage over the next sales guy?

Well with online social networking sites such as Twitter and personal blogs, now you can search for that information. I recently met with a sponsorship manager and before the meeting I checked if they were on Twitter. Turns out they were and I quickly discovered that we shared a passion for golf. Guess what, I just found common ground and I hadn’t even met the person yet!

Suffice to say the meeting went well. Our respective golf games dominated discussion for the early part which laid the platform for an extremely productive meeting.

You wouldn’t go to a job interview without first researching the company would you? So why wouldn’t you research the person you are meeting? In this day and age it’s possible so why not use the technology.

Are You An Outstanding Communicator?

Friday, March 20th, 2009

I think we all know people who are slack communicators. You find them in business and personal relationships. You know the ones. You send an email, text or leave them a voice message and they take days to get back to you, or they simply don’t respond which leaves you having to follow them up. How frustrating, not to mention damaging to the relationship. But then again, we also know outstanding communicators, people who keep you updated, people you can trust for a timely response. I’m betting you enjoy dealing with these people a lot more?

The difference between being a slack communicator and an outstanding one is all about keeping people informed.

Let’s say someone contact’s me with a business proposition. But in order for me to give them an answer I need to do some research. At this point in time, I have two communication options A) I can wait until I have the information I need before responding (which could take days or even weeks) or B) I could contact them and TELL them I’m currently doing research and won’t have an answer until that research is completed (and then keep them updated on the process along the way).

Instead of being left in the dark, this person now knows what’s going on and why I’m unable to give them an imminent answer.

Sounds simple doesn’t it, yet so many people don’t get it.

Don’t assume others know why you can’t respond in good time, TELL THEM WHY and then get back to them later. That’s all communication is, keeping the lines open and everyone informed. This is critical in both personal and business relationships.

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Networking

Wednesday, March 18th, 2009

You go to an event, you meet people, you collect business cards, you return to your office and stash them with the 500 other business cards you have. Weeks go by and you don’t follow these people up. Why? Maybe they are in a totally different industry than yours, or maybe they’re not buying what you’re selling. I bet the only people you follow up are those that can directly benefit your business. Big mistake.

Networking is not about how YOU can benefit from the people in your address book. Networking is about how you can bring value by CONNECTING your network with each other.

Let’s imagine you meet someone at an event. This person offers you no benefits, you can’t sell to them and you don’t want what they’re selling. Try asking yourself a simple question. “Who in my network can benefit from this person”? You might be surprised, often there are plenty of people in your existing network that could benefit from knowing this person you’ve just met (or vice versa). Suddenly you have a valid reason to follow up with this new person and re-connect with someone in your existing network.

So where do you benefit? Well the business world is tough, not many people use their network to benefit others for zero return. So when someone does, people remember. And they will often find a way to return the favour. This is networking at its best.

Let’s Face It

Wednesday, March 11th, 2009

Technology these days means less face to face communication. We all know the benefits this provides but are your business relationships stronger because of it?

Gen Y doesn’t have an issue with this form of communication, in fact many don’t feel the need to meet face to face to get things done in the business world, and they are right. However, this type of communication is only ok if both you and your business client are from the same generation.

So what if your client is a couple of generations up the ladder? What if the CEO, marketing or sponsorship manager you regularly deal with is a baby boomer, does that change the communication game? You bet it does. Sure you can still have a good working relationship with this older business professional but if the majority of your communication is via email and the odd phone call then the value THEY place on the relationship won’t be as great.

If you can make a habit now of meeting more often with your business contacts then your business success, not to mention your social skills, will dramatically improve. And with the advance of video conferencing technology, you’re going to need those real time communication skills over the coming years anyway. It’s time to face the music, or in this case those relationships that matter most to your business.

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The Yes Men

Wednesday, February 25th, 2009

Managing athletes can be a delicate game sometimes. You have a star client and that person is crucial to your business, they bring in the big dollars and give you credibility in the marketplace. A lot of managers play a game of “keeping the client happy”. These type of managers are “yes men” and unfortunately they never make the tough decisions or have the hard conversations with their client(s).

If I’m an athlete I want my manager to be someone who is going to tell it like it is, who isn’t afraid to speak up to me when I’m being pompous or making bad decisions that will affect my commercial value in the marketplace. I saw the recent Britney Spears documentary and she talked about having “yes men” constantly around her, however she did mention one person who gives it to her straight. Guess who she respects and trusts the most?

Athletes and celebrities employ managers for a reason, managers know best, they have experience, they’re job is to raise the profile of their client, align them with good sponsors and guide them along a strategy that is in the best interests of the client. So athletes, let your manager do their job and managers, be candid with your clients, if this means showing tough love, then so be it, the athlete will respect and trust you a lot more then those yes men.

Coaches Corner

Thursday, February 12th, 2009

It’s often said that managing athletes is all about personal relationships. There’s your relationship with the athlete, the athlete’s parents, the athlete’s partner, the lifelong mentor, the best friend, the list goes on. But one relationship that is sometimes undervalued but often critical is your relationship with the athlete’s coach. The coach is the one person who is in the trenches with the athlete daily. They know what makes them tick, they know how to motivate them and often the athlete will rely on them for life advice. They’re job is to get the best out of the athlete. As an athlete manager, this is also your job from a commercial perspective, you need the athlete to perform in front of media and sponsors when required. A strong, open and honest relationship with the coach of your client will help you learn more about the the individual you represent and makes things
like scheduling appearances around training diaires so much easier. On the contrary, a bad relationship with the coach can be a nightmare for a manager. Coaches may come and go, you might not like all of them, but respect each one and do your best to develop a healthy and productive relationship. If you can do this, then don’t be surprised when that same coach years later recommends you as the manager for their next young prodigy.