Archive for the ‘Personal Development’ Category

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Listen First, Speak Second

Wednesday, February 17th, 2010
Listen First, Speak Second
It’s amazing how many sales people rush into their sales pitch expecting to deliver what they think the other person wants to hear. When in reality, simply sitting back and listening first gives you the ultimate upper hand.
I see this all the time in business. Because sales meetings can be nerve racking, most salespeople will jump straight into talking about their product or service because it makes them feel comfortable. Problem is, you’ve assumed what the other person wants hear and you’re probably way off the mark.
It’s a bit like the telephone sales rep that calls you with a long sales pitch and THEN asks you about your personal needs. You lost me at hello.
I know this advice sounds so obvious but you would be surprised at how many people make this mistake, particularly in athlete management.
If I meet with a client who wants representation, I can assume they want me to get them endorsements. Alternatively I can simply ask them want they want from me. Sometimes the answer back is not so obvious. I then tailor my discussion to their feedback. Suddenly I’m different to every other manager they have met with.
The only way to get someone to understand you is to understand them first.It’s amazing how many sales people rush into their sales pitch expecting to deliver what they think the other person wants to hear. When in reality, simply sitting back and listening first gives you the ultimate upper hand.

It’s amazing how many sales people rush into their sales pitch expecting to deliver what they think the other person wants to hear. When in reality, simply sitting back and listening first gives you the ultimate upper hand.

I see this all the time in business.

Because sales meetings can be nerve racking, most salespeople will jump straight into talking about their product or service because it makes them feel comfortable. Problem is, they’ve assumed what the other person wants hear and they’re probably way off the mark.

It’s a bit like the telephone sales rep that calls you with a long sales pitch and THEN asks you about your personal needs. They lost you at hello, right?

I know this advice sounds so obvious but you would be surprised at how many people make this mistake, particularly in athlete management.

If I meet with a client who wants representation, I can assume they want me to get them endorsements. Alternatively I can simply ask them want they want from me. Sometimes the answer back is not so obvious. I then tailor my discussion to their feedback. Suddenly I’m different to every other manager they have met with.

The only way to get someone to understand you is to understand them first.


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Gimme 5!

Friday, November 20th, 2009

I thought I’d share a video link with you this post.

I first discovered Anthony Robbins in 2000 and I’ve since read a number of his books and attended a few live seminars.

I was never one for personal development material when I was younger but I’ve always had a natural thirst for excellence or wanting to be better. I think everyone does.

The biggest gift Anthony gave me was to believe in myself and dream big. I can honestly say his work has been a huge influence in the way I live life.

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Andre “The Punisher” Agassi

Monday, November 16th, 2009

A lot has been said about Andre Agassi’s book. Whether you like the guy, or you don’t, or you were a fan, but aren’t now, you’ve got to admit that being honest about your deepest darkest secrets is no easy caper.

Since the book’s launch, Andre has been battered from pillar to post. He’s had support too. But the majority of feedback has been scathing. And little wonder. Some of the revelations warrant a negative response from sports administrators and current tennis role models. That’s to be expected.

But dig a little deeper and I think you’ll find a very troubled soul who has finally found peace with himself.

For years Andre was worried about other people’s expectations. He was worried about what his father thought of him. He was worried about what the media thought of him. He was worried about what his fans thought of him. I’m betting a lot of people can relate to this approval seeking behaviour. Well Andre was king of it. But no longer.

The message from Andre’s book is this; “This is the real me. You either like it or you don’t. Either way I don’t care but I hope you learn something from my mistakes.”

There is no doubt Andre’s brand has been dealt a savage blow, and Andre himself knew that was coming. More importantly for Andre is the fact he no longer bows to other people’s opinions, something that contributed to his struggles in the first place. He is now a free man and that’s way more important to him personally, than what you or I think.

Living life according to other people’s expectations and approval is a dangerous game that will leave you exhausted and without a sense of purpose. Andre made that mistake for a long time but it seems he’s treading his own path now.

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Nike Air Jordan

Monday, October 19th, 2009

I’ll never forget the day I received my first pair of Nike Air Jordan shoes. Growing up in the basketball crazy era of the 1980’s and early 90’s Michael Jordan was my hero. And Nike was my favourite brand. Funny that.

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There is no doubting the influence Michael Jordan has had on the Nike brand. It’s a great story of an athlete and a sponsor coming together to create something special. But it nearly didn’t happen. Read this article about the history of Nike Air Jordan.

Nike believed in Michael.
So much so, they were willing to bet the company on him. But it took some convincing at the time.

This story provides us with a few lessons.

1. Athletes are sometimes better off aligning with a sponsor that is passionate about them, and not just the other way around.

2. Sponsors need to communicate and get their athletes involved when it comes to leveraging the name, image and likeness of the athlete.

3. Loyalty is important. Athletes should be prepared to stick with a sponsor that showed belief early in their career. Swapping to another sponsor in the same category can dilute an athlete’s own brand.

4. Get creative when selling sponsorship. Nike knew that had to convince Michael to sign with them and that wasn’t going to happen with boardroom drawl. They created a video to appeal to Jordan’s emotions – very creative for back then.

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The Fame Game

Thursday, October 8th, 2009

Most people fall into the fame game unexpectedly. Often they have a special talent that puts them in the spotlight whether it be in sports, TV, music or film.

I don’t know many people who actively pursue a career for fame alone. If they did then they would never make it. Fame is often a by-product of success or in some cases a necessity to achieve success.

Having worked with my fair share of ‘famous’ people I can tell you that most are incredibly uncomfortable with the fame game. Sure, they enjoy some of the perks but after experiencing the dizzy heights of fame, most would take the money and leave out the fame if given the choice.

The biggest downside to the fame game is that there is no off and on button. You can’t switch it off on a bad day. When times are good and the press positive, famous people will happily stand in the spotlight and do star jumps. But come tough times and negative press, the same people want to turn the light off and curl into a ball.

This inability to turn the light off still troubles the most experienced famous people, you only have to look at the Greg Norman / Chris Evert story. Greg has never had a problem using his fame to build a successful business empire and was more than happy to tell the world about his new relationship (picture Greg under a spotlight doing star jumps) but then it broke down. Suddenly a relationship that was everyone’s business, is now no ones business according to Greg. The game doesn’t work that way.

The point I’m trying to make is this. Whether you’re already famous or you’re chasing a career with the potential to be famous, you gotta realise that the light stays on through the good, bad and the downright ugly. If you can accept this as reality and you are comfortable to wear the consequences in the tough times then go ahead and turn that light on.

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Posted in Communication, Media, Personal Development, Strategy, golf | No Comments »

Stressin Out!

Thursday, September 17th, 2009

Do you ever get stressed watching a sporting event? Do you know why? It’s because you’re focussed on the outcome. And on top of that, you have no control in the outcome. If there was a recipe for stress than that would be it!

On the other hand, do you ever get stressed when you’re playing a sport? Not really, right? That’s because you’re focussed on the process, not the outcome. And on top of that, you feel like you’re in control of the situation, things aren’t influencing you, you’re influencing them.

The key to managing stress is to stay in control. You can do that by focussing on the processes you have influence over.

Think about that…..when your next stressin out.

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Be The Eye Of The Storm

Tuesday, September 8th, 2009

There are many qualities to leadership. But I want to talk about one crucial aspect and that is staying calm during a crisis.

The ability to keep your composure in a stressful situation is the benchmark for which others perceive you as a leader.

Read that line again.

Next time all hell breaks loose and everyone is running around frantically, try slowing your body movements down, breath deep and speak slowly. Changing up your body language like this will help you think logically rather than emotionally.

Doing this is a lot harder than you think. But doit well and you’ll notice something. People will naturally gravitate toward you for guidance. In their eyes you’ll be superior to those around you. Don’t believe me? Try it someday.

I’ve long admired NRL coach Wayne Bennett of having this trait. I’m sure there are times when he needs to apply the blowtorch, but watch him closely and you’ll notice he oozes a relaxed and calm presence amongst his players. Do you think this rubs off on his troops – you betcha!

It works the same for athlete managers. Most athletes get nervous before a sponsor appearance, photo shoot or press conference, let alone a crisis. It’s only natural. So it would make sense that they need someone around them who is composed and in control. That’s leadership.

mad-men21

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Sitting On The Sidelines

Thursday, August 20th, 2009

d4788972951affe38515d027ed9f4f872In this month’s GQ Magazine, AFL footballer Ben Cousins talks about his time away from football and how that ‘time away’ only exaggerated his personal problems.

It’s not hard to understand why. Sportspeople live a regimented life. It’s not all glamour. Most of their time is extremely structured. Train, eat, sleep and repeat.

Take that structure away and the athlete feels like their life has been turned upside down. This can lead to emotional breakdown and other issues. Before you tell me athletes are overpaid and live a privileged life and should “harden the f#*ck up” let me put it this way. Anyone who ‘lives to work’ instead of ‘works to live’ can relate to this feeling.

Let’s say you work Mon-Fri. You love your job. You do valuable work. You enjoy the people you work with. And you like the structure that work brings to your life. But what happens when the weekend rolls around and you’re not doing valuable work, and you’re not around your work mates and the structure you enjoy is put on hold? Do you feel kinda lost? Well imagine having that feeling for weeks or even months, and you begin to understand what its like for an athlete suffering a season ending injury or suspension.

The lesson here for athlete managers is to be on guard when your athlete suffers a lay-off. Make sure they have other pursuits or areas of interest to work on. In a football club, this might be working with the coach more closely or working in the head office. Anything that gives the athlete a challenge or something to work towards is great. In Ben Cousins case, it was the challenge of completing a marathon that filled the void of not playing footy.

Better yet, every athlete should have life balance waaaay before they suffer a stint on the sidelines.

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Posted in AFL, Client Relationship, Communication, Personal Development, Strategy | No Comments »

You Are Responsible For You

Wednesday, August 12th, 2009

Just when I thought rugby league was done and dusted with off field scandals this year, comes the news of assault charges against Melbourne Storm’s Greg Inglis.

Its unfortunate the game needs to be dragged through the mud over yet another issue that centers on the lack of respect to women. I say unfortunate because I feel sorry for the victims involved, but I also feel sorry for 95% of players who work their guts out to be good role models week in week out.

When something like this happens, it tarnishes every player and administrator in the game. And that’s not fair.

I understand rugby league has more of these issues than any other code and that can’t be ignored. What I can’t understand is the finger pointing towards the NRL and its deputy David Gallop.

People are quick to slam the NRL for not ‘preventing’ bad behaviour. But let me ask you this. When Joe Blow commits a murder, do we blame the police for not ‘preventing’ the murder? No, we lay the blame squarely on the criminal.

No one is responsible for your actions but you. It’s about time we focussed on the individual and not their babysitters.

As a sports manager I can educate players on best practices time and time again, I can put mentors in place, I can send them to seminars, I can read the rule book until I’m blue in the face. What I can’t do is walk them through life holding their hand. At some stage they need to take ownership of their actions and the decisions they make in critical situations. I can’t be there to do that for them.

Greg Inglis deserves his time in court, media and fans should give him that respect. At the same time, let’s not pretend the NRL could have done anything to prevent this from happening. And lastly, let’s not label all rugby league players as disrespectful trouble makers, most are accountable to their actions and make the right decisions. They understand the concept of ‘you are responsible for you.’

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Advice For Athletes

Wednesday, August 5th, 2009

“There are three rules that I live by: never get less than twelve hours sleep; never play cards with a guy who has the same first name as a city; and never get involved with a woman with a tattoo of a dagger on her body. Now you stick to that, and everything else is cream cheese.”
Coach Finstock, Teen Wolf Movie 1985.

Coaches love to give advice. It’s what they’re paid to do. Sometimes its great advice. Other times its poor advice.

In my experience, the best coaches are the ones that concentrate on giving advice that is related to their athlete’s performance. This also includes life advice that brings out the best in the athlete.

Where some coaches cross the line is business, marketing or sponsorship advice. This is not their area of expertise.

I’m going to put family and partners in the same basket.

It’s ok for athletes to use these people as a sounding board but they shouldn’t dictate or influence commercial decisions.

It’s easy to criticise a sports manager when you have no experience in the field of sponsorship, are not out there selling, do not understand corporate budgets, marketing plans or advertising and PR strategies.

Put it this way. I don’t tell athletes how to kick a ball, throw a pass or swim fast. That’s not my area of expertise. So why on earth would an athlete listen to a coach or family member about sports marketing and sponsorship?

Athletes, trust your family and coach for performance and life advice. But when it comes to business, trust your manager.

Now you stick to that, and everything else is cream cheese.

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