I think we all know people who are slack communicators. You find them in business and personal relationships. You know the ones. You send an email, text or leave them a voice message and they take days to get back to you, or they simply don’t respond which leaves you having to follow them up. How frustrating, not to mention damaging to the relationship. But then again, we also know outstanding communicators, people who keep you updated, people you can trust for a timely response. I’m betting you enjoy dealing with these people a lot more?
The difference between being a slack communicator and an outstanding one is all about keeping people informed.
Let’s say someone contact’s me with a business proposition. But in order for me to give them an answer I need to do some research. At this point in time, I have two communication options A) I can wait until I have the information I need before responding (which could take days or even weeks) or B) I could contact them and TELL them I’m currently doing research and won’t have an answer until that research is completed (and then keep them updated on the process along the way).
Instead of being left in the dark, this person now knows what’s going on and why I’m unable to give them an imminent answer.
Sounds simple doesn’t it, yet so many people don’t get it.
Don’t assume others know why you can’t respond in good time, TELL THEM WHY and then get back to them later. That’s all communication is, keeping the lines open and everyone informed. This is critical in both personal and business relationships.
